At SilverJewl.in, we are committed to providing you with a seamless and enjoyable shopping experience. Our shipping policy outlines the details of how we process and deliver your orders. Please take a moment to review the following information.

Dispatch Time:

We understand that receiving your order promptly is important to you. Therefore, we strive to dispatch all orders within 2-3 business days from the date of purchase. Our team works diligently to ensure that your chosen items are carefully packaged and prepared for shipment.

Delivery Time:

Once your order has been dispatched, you can expect delivery within 7-10 business days. Please note that delivery times may vary depending on your location and any unforeseen circumstances that may affect shipping services. We endeavor to work with reliable courier partners to ensure that your package reaches you in a timely manner.

Return Policy:

At SilverJewl.in, we take great care in curating and delivering quality products to our valued customers. In order to maintain the integrity of our products and provide a smooth shopping experience, we offer exchange services only. We do not accept returns for refunds.

Exchange Policy:

If you wish to exchange a product, we are here to assist you. You can request an exchange within 5 days from the date of delivery. To be eligible for an exchange, the item must be in its original condition, unused, and with all tags and packaging intact.

To initiate an exchange, please follow these steps:

Contact our customer support team at customer_support@silverjewl.in within 5 days of receiving your order. Provide your order number, a brief description of the issue, and the item you would like to exchange.

Our customer support team will guide you through the exchange process, including providing you with the necessary instructions and return address.

Once we receive the returned item and verify its condition, we will process the exchange and dispatch the replacement product to you within the stipulated time.

Additional Information:

Please note that any shipping fees associated with the exchange will be the customer’s responsibility.

In the unlikely event that you receive a damaged or incorrect item, please contact our customer support team within 48 hours of delivery. We will arrange for a replacement as soon as possible.

We recommend that you retain proof of shipment for your exchanged item until you receive confirmation from us regarding the successful exchange.

We appreciate your understanding of our shipping and exchange policies. Should you have any questions or require further assistance, please do not hesitate to contact our dedicated customer support team at customer_support@silverjewl.in. Your satisfaction is our priority, and we look forward to serving you with the finest silver jewelry and exceptional customer service.

Thank you for choosing SilverJewl.in!