FAQ
Refund
You can return your purchase and exchange it for a different item within 10 days of purchase (full price items only).
Please note the purchase of sale items is final and cannot be returned / exchanged unless deemed faulty. So please choose carefully.
Please see Terms and Conditions for our full return policy.
Delivery
All items will be shipped from our Mumbai head office. Delivery takes 1-10 business days, depending on your location worldwide. Please see shipping options at the checkout.
Yes, please be aware that some products shipped internationally may attract customs duties or taxes. Customs policies vary widely from country to country; contact your local customs office for more information. Devdatta Jewellers will not be held responsible for any additional taxes or duties incurred by your country.
Returns
Yes, you can return your purchase within 14 days of purchase and it will be repaired, exchanged or refunded if it is deemed faulty.
All items are quality checked but occasionally there may be a fault we’re unaware of. Please note that wear and tear in the course of normal use is not considered a fault. Jewellery and semi-precious stone items are delicate and should be handled with utmost care.
Please see Terms and Conditions for our full return policy
Payment
We accept various payment methods, including credit/debit cards, PayPal, bank transfers, and online payment services such as payTM, Phone pe , and other UPIs.
Yes, we take great care in ensuring that our website is secure and that your payment information is protected. We use SSL encryption to secure the transmission of your payment data, and we comply with industry standards and regulations to ensure the highest level of security.
To make a payment, simply go to the checkout page and select your preferred payment method. Enter the required information, including your billing address and payment details, and click on the “Pay” button to complete the transaction.
Q: What types of payment do you accept for jewelry purchases?
A: We accept a variety of payment methods for our jewelry business, including credit/debit cards, PayPal, and bank transfers.
Q: Is it safe to make payments for jewelry purchases on your website?
A: Yes, we take the security of our customers’ payment information very seriously. Our website uses SSL encryption to protect the transmission of sensitive data, and we comply with industry standards and regulations to ensure that your payment details are safe.
Q: Can I pay for my jewelry purchase using multiple payment methods?
A: Unfortunately, we do not currently offer the option to split payments between multiple payment methods. Please select the payment method that is most convenient for you when making your purchase.
Q: Do you offer any financing options for jewelry purchases?
A: Yes, we offer financing options for qualifying customers. Please contact our customer support team for more information on financing options and eligibility requirements.
Q: Do you accept returns for jewelry purchases, and how are refunds processed?
A: Yes, we accept returns for jewelry purchases in accordance with our return policy. Refunds are typically processed using the same payment method used for the original purchase. Please refer to our return policy for more information on our refund process.
Q: How do I care for my jewellery?
Jewellery is delicate, particularly items with textile or natural stone components, so please handle carefully. If dropped stones and beads may break.
Avoid contact with cosmetics, perfumes, hairspray and long exposure to sunlight as this may cause tarnishing and discolouration.
Avoid contact with water. Remove all jewellery before showering or conducting household tasks such as cleaning.
Metal components can be cleaned with a soft jewellery polishing cloth.
Store jewellery in a clean, dry environment, preferably in separate pouches or boxes.
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