Refund and Return Policy

Refund and Return Policy

At SilverJewl.in, we are committed to ensuring your complete satisfaction with your jewelry and accessory purchases. If, for any reason, you are not satisfied with your order, we offer a comprehensive return and refund policy. Please carefully review the following guidelines to understand the process.

Returns Eligibility

  1. You have a period of 7 days from the date of receiving your order to initiate a return.

  2. The item(s) must be in their original, unused condition with all tags, labels, and packaging intact.

  3. Personalized or customized items, as well as earrings (for hygiene reasons), cannot be returned unless they are faulty or not as described.

Return Process

  1. To begin a return, please follow these steps:

    • Contact our customer support team at customer_support@silverjewl.in within 7 days of receiving your order.
    • Provide your order number, a brief description of the issue, and whether you are seeking an exchange, credit note, or refund.

  2. Upon confirmation from our customer support team, securely package the item to prevent damage during transit.

  3. Attach the provided return authorization label to the package.

  4. Send the package to the following return address:

    Return Address: Silver Jewl India Mumbai-78 Contact No. 7875703539

Return Shipping

  1. You are responsible for covering the cost of return shipping, unless the return is due to an error on our part.

  2. We strongly recommend using a trackable and insured shipping method to ensure the safe delivery of your return.

Refund Process

  1. Once we receive and inspect the returned item, we will process your refund within 30 days.

  2. The refund will be credited to the original payment method used during the purchase.

Exchange Process

  1. If you wish to exchange an item, we will process the exchange upon receiving and inspecting the returned item.

  2. Exchange requests are subject to product availability.

Faulty or Incorrect Items

  1. In the unlikely event that you receive a faulty or incorrect item, please notify our customer support team within 48 hours of receiving the item.

  2. We will provide instructions for returning the faulty or incorrect item, and we will cover the return shipping costs.

  3. Upon receiving and confirming the issue with the returned item, we will offer you a replacement, exchange, credit note, or refund.

Late Returns

Returns initiated after the specified timeframe may not be accepted and may be returned to you.

Contact Us

If you have any questions or require assistance regarding the return or refund process, please reach out to our customer support team at customer_support@silverjewl.in. We are dedicated to ensuring your satisfaction and are here to assist you every step of the way.

Please note that our Refund and Return Policy may be subject to change, and the policy in effect at the time of your purchase will apply. Last updated on [Date].